Quick answers to common questions about mobile physiotherapy, appointments, insurance, and what to expect from your visit.
You can request an appointment through the Contact page, or reach out by phone or email to discuss availability and your needs.
No. You can generally access physiotherapy directly without a physician referral. Some insurance providers or claim programs may have their own requirements, so check your coverage if you plan to submit your treatment for reimbursement.
Your first appointment includes a discussion of your concerns and goals, a physical assessment, and an individualized treatment plan. Your physiotherapist will explain the findings and work with you to establish appropriate goals for recovery and function.
Wear comfortable clothing that allows easy access to the area being assessed or treated. For example, shorts can be helpful for a knee or hip concern, while a tank top or loose shirt can be helpful for a shoulder or neck concern.
Shuswap Physiotherapy is a mobile service, so appointments take place in your home or another suitable location within the service area.
A comfortable space where you can move safely is helpful. If you have relevant medical reports, imaging, referral information, or insurance details, having them available can also make your appointment more efficient.
Shuswap Physiotherapy provides mobile physiotherapy throughout Salmon Arm, the Shuswap, and surrounding communities. Visit Where We Treat for more information.
Virtual physiotherapy may be appropriate for some concerns and follow-up care. Contact Shuswap Physiotherapy to discuss whether a virtual appointment is suitable for your needs.
Extended health coverage varies by insurance provider and individual plan. Before your appointment, check whether your plan covers services from a registered physiotherapist and whether a referral or other documentation is required.
Yes! If your physiotherapy is related to a workplace injury, please contact Shuswap Physiotherapy before booking so your WorkSafeBC claim and coverage requirements can be discussed and confirmed.
Yes! If your physiotherapy is related to a motor vehicle accident, please contact Shuswap Physiotherapy before booking so your ICBC claim and coverage requirements can be discussed and confirmed.
Coverage depends on your individual plan. Contact your insurance provider before your appointment to confirm your physiotherapy benefits, annual limits, deductible, and whether a referral is required for reimbursement.
Yes. Direct billing is offered for ICBC, WorkSafeBC, and most private/extended insurance plans wherever possible. See the Rates page for more details.
Care is available for a wide range of concerns including injuries, pain, post-surgical rehabilitation, concussion, balance and mobility concerns, seniors care, and motor-vehicle-related injuries. Visit What We Treat for more information.
Appointment length can vary depending on the type of visit and your individual needs. See the Rates page for current appointment options and pricing.
Treatment is personalized to your assessment and goals and may include therapeutic exercise, hands-on treatment, education, mobility work, and other appropriate physiotherapy techniques.
Take the first step toward personalized physiotherapy care delivered where you need it.