Frequently Asked Questions

You can request an appointment through the Contact page, or reach out by phone or email to discuss availability and your needs.

No, a doctor’s referral is not needed to book an appointment with Shuswap Physiotherapy. In most cases, you can book directly. Occasionally, a particular extended health insurance plan may ask for one before it will reimburse physiotherapy, so if you’re unsure, a quick call to your insurance provider will confirm.

Your first appointment includes a discussion of your concerns and goals, a physical assessment, and an individualized treatment plan. Your physiotherapist will explain the findings and work with you to establish appropriate goals for recovery and function.

Wear comfortable clothing that allows easy access to the area being assessed or treated. For example, shorts can be helpful for a knee or hip concern, while a tank top or loose shirt can be helpful for a shoulder or neck concern.

Yes. Shuswap Physiotherapy is a mobile service, so your appointment takes place in your home, with the physiotherapist bringing what is needed to you. In-home physiotherapy is available in Salmon Arm, throughout the Shuswap, and in Vernon, Kamloops, Kelowna and Revelstoke. See Service Areas for more.

Yes. Care home physiotherapy is part of the service, and appointments can take place wherever you or your family member lives. Contact Shuswap Physiotherapy to discuss arrangements for your care home or facility.

If you are in Salmon Arm, the Shuswap, Vernon, Kamloops, Kelowna, Revelstoke or surrounding communities, including Chase and the Little Shuswap Lake area, Shuswap Physiotherapy can come to you. Check Service Areas or contact us if you are unsure whether your community is covered.

Shuswap Physiotherapy is a mobile service, so appointments take place in your home, a care home, or another suitable location within the service area.

A comfortable space where you can move safely is helpful. If you have relevant medical reports, imaging, referral information, or insurance details, having them available can also make your appointment more efficient.

Shuswap Physiotherapy provides mobile physiotherapy throughout the Shuswap region and well beyond, including Salmon Arm, Vernon, Kamloops, Kelowna, Revelstoke, Chase and the Little Shuswap Lake area. Visit Service Areas for more information.

Virtual physiotherapy may be appropriate for some concerns and follow-up care. Contact Shuswap Physiotherapy to discuss whether a virtual appointment is suitable for your needs.

We accept most major insurance companies, such as Blue Cross and Green Shield. Direct billing is available for most plans, so in many cases there’s nothing to submit on your end. See our Rates & Insurance page for details.

Yes! If your physiotherapy is related to a workplace injury, please contact Shuswap Physiotherapy before booking so your WorkSafeBC claim and coverage requirements can be discussed and confirmed.

Yes! If your physiotherapy is related to a motor vehicle accident, please contact Shuswap Physiotherapy before booking so your ICBC claim and coverage requirements can be discussed and confirmed.

Coverage depends on your individual plan. If you have questions about your physiotherapy benefits, annual limits, or deductible, your insurance provider can help.

Yes. Direct billing is offered for ICBC, WorkSafeBC, and most private/extended insurance plans wherever possible. See the Rates & Insurance page for more details.

Care is available for a wide range of concerns including injuries, pain, post-surgical rehabilitation, concussion, balance and mobility concerns, seniors care, and motor-vehicle-related injuries. Visit Conditions for more information.

Appointment length can vary depending on the type of visit and your individual needs. See the Rates & Insurance page for current appointment options and pricing.

Treatment is personalized to your assessment and goals and may include therapeutic exercise, hands-on treatment, dry needling, education, mobility work, and other appropriate physiotherapy techniques.